If you are encountering problems with sound, video or picture in lectures, follow the guides below to try to solve the problem.

If you're using a company computer you might need to contact the companys IT-department for installatin of software or configuration of firewalls.

There might be different kinds of lectures in your course. If you do not know what software that is required to see and hear the lectures correctly, contact for information/ help.

RealPlayer and Shockwave player

Click the link to check of you can hear the sound

If you can't hear anything, check that speakers/headset are correctly connected to the computer. Also check that the volume is turned on.

Click the link to check if you have Real Player installed

If you don't get any sound, download and install RealPlayer. The program is free.

Download RealPlayer

Shockwave

Click the link below to check if Shockwave Player is installed. If the program isn´t installed you´ll be prompted to install it.

Install or verify Shockwave

Adobe Flash-player

Click the link to see a test lecture

If you couldn't see the lecture above. Download and install Flash Player. The program is free.

Download Adobe Flash Player

If you need to uninstall Flash Player to make a reinstallation you need to download a software.

Uninstall Adobe Flash Player