Ref. no CSA/SW

Om tjänsten

Capgemini Infrastructure Outsourcing Services is one of the biggest outsourcing service providers in Poland. IOS has achieved great success and grown rapidly since the establishment of our first service center in Krakow six years ago. In 2006, we opened a second center in Katowice. Today, our team of 1,400 professionals delivers IT outsourcing services to 40 clients in 16 languages.

Currently, to our Infrastructure Outsourcing Services in Kraków or Katowice we are looking for candidates for the position of Customer Service Advisor.

We offer a competitive salary and benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected outsourcing companies.

Arbetsuppgifter

• handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
• delivering professional and prompt service to the customers
• keeping records of all customers’ enquiries in the reporting system
• analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• sending more complex enquiries to the relevant IT Support Team

Kvalifikationer

• Excellent Swedish language skills both verbal and written
• Very good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in Windows NT/2000/XP, MS Office, MS based applications
• Basic technical support experience an advantage but not necessary
• Flexible, well-motivated team player, ability to work under pressure.

Ansökan

Interested candidates are invited to apply online http://capgeminipl.easycruit.com/ or send CV to

Photo and date of birth do not have to be included in the application.

We protect your privacy. We kindly inform you that we contact only chosen candidates. In your application please include the following statement:“I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.

The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a – 183e.