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Research projects

Service in restaurants

About this project

Project information

Project status




Research subject

Selling service as it looks in the restaurant business. In a service trade like the restaurant business, service is a basic competitive factor. Most business owners in the trade are well aware of this and some succeed better than others. A number of studies show that the service staff plays a key role for the sales, long-term popularity and, consequently, profitability of restaurants.

Research funding bodies