Research projects

e-services for all

About this project

Project information

Project status



Karin Hedström

Research subject

Research environments

The goal of this study is to lay the foundation for an innovation project aimed at developing and testing methodologies and processes for norm critical development of e-services in municipalities. The aim of this study is therefore to prepare, concretize and organize the upcoming project on norm critical e-service development. Many municipalities and government departments working on development of e-services, often use different user groups, but lack a norm critical perspective and approach. We have very little knowledge of the norms that govern the development of e-services, or the norms which citizens perceive that eservices embody and express. For effective and useful public e-services and to ensure a democratic society where citizens have faith in the society, it is essential that citizens feel included when using public e-services. The study will identify the needs for a norm critical perspective on the development of public e-services based on a citizen as well as public sector perspective. The study is a collaboration between researchers from political science and information systems, as well as municipalities and the company "Verksamhetslyftet". The study will be carried out through four activities: 1) Overview of previous studies, 2) Data collection with the aim of capturing critical approaches and its applications (or lack thereof), 3) Identify partners and clarify roles, participation and co-funding, and 4) Arrange a concluding workshop together with current and future project partners. The study will result in an application for an innovation project on methods and approaches for municipal critical e-service development.

Research funding bodies

  • Vinnova