Eken/“The Oak” – communal housing

Accommodation: communal housing

You have now signed the tenancy agreement and it is important that you take a moment to read through the terms and conditions.

You have been given a key, a tag (a plastic “key”) and a key to your mailbox. The tag enables you to book laundry slots. To enter the building and the recycling room (Miljörum), enter the code on the respective key pad. You will find the code in your tenancy agreement. On the key ring there is also a key fob with a key number, please keep it on the key ring.

Eken is a new build that was completed in January 2021. It is located across the street from our main campus and has been named after an old oak that has been on the site for a very long time.

• The building is an allergy-free building. Keeping pets and smoking – indoors or on the balcony – are therefore strictly forbidden.

The building has four floors with a lift and offers different types of accommodation. The ground floor houses a preschool. The university rents apartments on every level, which we then sublet to students.  In total 11 apartments with private rooms and shared bathrooms/toilets, kitchen, and common areas, designed with 2,3 4,7 or 9 rooms in each co-housing.

Other floors have their own separate apartments that are rented privately.

When no one is at home and at night, make sure that both doors are locked.

The rooms vary in size and therefore also the rent. The smallest room is 7 sqm and the largest 16 sqm. Standard furniture is included in all the rooms. The larger rooms may have additional furniture.

The kitchen has standard equipment for eating and cooking. There are microwave ovens, cookers with hobs and ovens, fridges, freezers and dishwashers.

There is a common laundry room in the basement that everyone in the building can use. Use your plastic tag to book a laundry slot on the digital booking display.

The rooms contain the following basic furniture:

• Bed, desk, chair, small table and wardrobes. There is an armchair in almost every room. Curtains and rugs are not standard.
• The beds are 90x200 cm and have a mattress.
• You will have to provide your own pillow, duvet, bedlinen and towels.

Always show consideration. Everything is more pleasant if we talk to each other!

Many disturbances arise because people don’t realise that noise can be heard from their flats.

You can solve most problems by talking with your neighbour and meeting halfway.

Tip! Inform your neighbours if you’re planning a party. If they know about it in advance, they will usually overlook laughter and music a little louder than usual. Who knows, maybe it’ll be your neighbour’s turn to have a party next time?

Please remember you’re responsible for how your guests behave inside the building.

What is unacceptable disturbance?

All tenants must follow our general rules to ensure everyone in a building is happy. The rules include examples of activities that could cause a disturbance and should be avoided. If any such problem should occur near your flat, you can get help solving it in the best way possible.

What to do if something nearby is causing a disturbance:

If you want to report a disturbance, see below: Urgent matters and disturbances outside office hours.

The security company will then call you shortly afterwards and, together with you, decide if a personal visit is necessary or if some other measures might be sufficient enough.

The security company will request your name and address to contact you if they need additional information. Furthermore, they will try to call you later to let you know how they handled the situation.

Note: Örebro University’s Housing Office will be notified of every report and call-out.

What happens to those causing a disturbance?

Different kinds of disturbances are handled in different ways. For example, if the disturbance is still occurring when the security company arrives, the person disturbing will typically have to pay for the call-out cost. The Housing Office will then inform them by letter what has occurred.

This letter will also demand an improvement in future behaviour; sometimes, the security company will also make a follow-up visit.

If a tenant grossly or repeatedly violates the rules below, the landlord has the right to terminate their tenancy agreement according to Sections 42 and 46 of the Swedish Housing Act to protect other tenants from disturbances.

Always show consideration towards other tenants, especially between 10 PM and 7 AM when most people want to sleep.

• Avoid playing loud music or having your radio/television at a high volume.
• Avoid loud discussions and shouting – it may be heard easier than you think.
• Remember not to work or engage in other activities in your flat that might disturb other tenants. Like playing musical instruments, doing your laundry at late hours, or taking a shower in the middle of the night.
• Applies only to Studentgatan/” Brick Lane”.
  Keep your pet on a lead within the residential area. Remember, there might be tenants who are afraid of dogs and cats.
• Never feed birds from your balcony or your windows. Birds are nice, but they very easily create a mess. 
  A translation of Section 25 of the Swedish Housing Act states that “When the tenant uses the flat, they shall ensure that those living in the surrounding area are not exposed to disturbance of such a nature that it could be harmful to health or otherwise impair the domestic environment to the point that it (the disturbance) should not reasonably be tolerated. In addition, the tenant shall, during the time they are using the flat, always behave in a manner required to maintain health, order, and the good condition of the property in question.”

General provisions and code of conduct for rental student accommodation

1. The tenant must never have pets of any kind within the flat or common areas. 
Note: pets are allowed only on Studentgatan/“Brick Lane”.

2. The tenant shall comply with the regulations concerning shared cleaning responsibility for common areas. The landlord takes care of cleaning entrances, corridors, and stairs.

3. The tenant shall ensure the front door of the building is closed as well as doors to the corridors. Do not prop up the doors with objects to prevent them from closing. Make sure windows are closed. Do not let people in who do not live in the building. It is important that unauthorised persons cannot enter the building.

4. The tenant knows there is a smoking ban within the flat and in common areas indoors. This also applies to balconies.

5. The tenant shall not play loud music or otherwise disturb other tenants and/or surrounding housing.

6. Responsibility also applies to outdoor activities within the property.

7. The tenant has an obligation to the landlord to pay for any costs that may incur following emergency calls and the like if costs arise as a result of the tenant or a person for whom the tenant is responsible disturbing the surroundings or otherwise failing to observe everything required for the preservation of order and good condition of the property.

8. The tenant shall not place objects in corridors, stairwells, or other common areas.

9. The tenant may not put up signs, awnings, balcony protectors, satellite dishes or outdoor antennas on the property without the landlord’s permission.

10. The tenant understands that when they use the property, they must make all efforts required to maintain its order and condition. The tenant undertakes to take good care of the property and all equipment and, without delay, notify the landlord of any damage or defect requiring immediate repair in order not to cause or worsen any damage.

11. Upon relocation, the tenant shall leave the dwelling, the associated common areas, and the storage room well-cleaned and freed from all personal belongings.

12. The tenant undertakes to compensate for any damage caused by the tenant to the dwelling and furnishings and to compensate costs for cleaning unoccupied housing and furnishings. And, if necessary, to replace any inventory.

13. The tenant undertakes to return at the end of the rental period all receipted keys belonging to the dwelling and shared spaces.

The Housing Office staff can only notify the Internet Provider if you have NO Internet access or the wall outlet is defective.

The landlord, L-G Söderbergs AB, has a collective service agreement with TELE2, which means:

All residents have access to 100/100 Mbit/s internet service included in the rent.
All flats have a router belonging to the flat.

How to start using the Wi-Fi:

Go to settings on your device and choose Wi-Fi.
You find the Wi-Fi name (“namn”)  and Wi-Fi password (“lösenord”) on the router.
 If you have problem you can call TELE2 there support number  90222.

choose for english (after the swedish information)
press *
press * for no personal identity number (follow the voice until last *)
Choose 1 for troubleshooting.
You will get in conntact with the support.
Note! When calling the support desk, please make sure to tell them that the service is part of a collective agreement at L-G Söderbergs AB.
Your street address and site number/4-digit flat number (which you can find on your tenancy agreement).
They will probably need the numbers on the router.

Adapter
The electric current in Sweden is 230 volts. An adapter may be necessary if you bring electrical equipment from countries with a different electric current.

Indoor temperature

• Temperature indoors should be around 21 degrees Celsius (+/- 0.5).
• The air’s a bit more humid in autumn, so you might feel colder indoors. Consider buying a thermometer.
• A thermometer should be at least one meter above the floor in the middle of the room. It shouldn’t be placed near a window, wall, or floor.
• If you suspect it’s cold or too warm, note the temperature and time over a few days. If it’s lower than 20 degrees, contact the Housing Office, and we’ll report it to the landlord.
• A thermometer can be purchased at most grocery stores.
   

Important tips!

We suggest that at the beginning of the semester you should hold a house meeting where you can draw up a schedule for how cleaning should be managed in your accommodation. All residents are responsible for cleaning the dining areas and the kitchen, common areas, and the toilets and showers.

Each student cleans their own room. It is important to keep even your private dwelling clean and tidy.

Kitchen and common areas:
The landlord L-G Söderberg AB makes sure that a cleaning company makes periodical cleaning inspections as an extra service. These will take place once a month.
This does not mean that you can ignore the cleaning.
You all need to share the responsibility to keep the kitchen, common areas, toilets and bathrooms clean.
This is very important for your well-being and good hygiene. 
If the cleaning company finds it too unclean, they will charge you for the extra cleaning they have to do in addition to the standard cleaning that they otherwise perform.

Important!
To facilitate cleaning, you should, the day before the cleaning company comes,

• Remove all your personal belongings in bathrooms/toilets and empty the rubbish.
• Take out all the rubbish and recycle waste from the kitchen and bathrooms.
• Take away all loose items on kitchen surfaces and tables and remove everything off the floor.
• Place all shoes in shoe racks.
• An email will be sent every month to remind you of the date the cleaning company comes.

Kitchen and common areas

• All the floors should be vacuumed and mopped once a week.
• Kitchen worktops, cookers, microwave and fridges must be kept clean every day.
• It is good if you label your shelf in the fridge and freezer.
• ORU provides a floor mop and bucket, vacuum cleaner and extra bags and a duster.
• Cleaning detergents, cloths, dish cloths, washing-up liquid and laundry detergent you have to buy yourselves.

Your kitchen is also equipped with most eating and cooking utensils. If you need more kitchen utensils you need buy them yourself.

In the shared kitchen, there are kitchen cabinets for each person to store their food in.They are marked with your room number.

For things that need to be stored in the fridge and freezer you have your own shelves.

Shared items or items that are bought jointly can then be stored in the kitchen cabinets marked common.

It is also imperative that you clean up after yourself when using the kitchen and that you show respect by not cooking in the middle of the night etc.

Dishwasher 

Each kitchen has a dishwasher (it is not common at all in other student accommodation)

• To be able to use the machine you need to read the instructions and buy dishwasher tablets.
• You need to discuss amongst yourselves how to buy the things you share and how to pay each other.

Some important things to know about the cooker and the dishwasher:

• Cooker. If the knob points to the lock symbol, the knob must be pushed in and then turned. (A bit like a childproof lid.) If you turn the knob without releasing the lock, the knob will break, and it will not be possible to turn it to the position you want.
• Dishwasher. On the kitchen tap, there is a small knob at the front, closest to the sink, that must be in the open position, so the dishwasher gets water. Otherwise the dishwasher will stop working after a few minutes.

Important about the fan above the cooker.

Always use the fan when cooking.

This to avoid that the smoke detector is triggered while cooking food due vapour, smoke or steam entering the device.

The smoke detector is connected to the fire brigade. When it is triggered, the fire brigade will make an emergency call. This means that the fire brigade will come on site, resulting in a hefty invoice for the residents.

FORBIDDEN!

• Deep frying with oil in a saucepan/pot on the cooker.
• Flaming while cooking when adding alcohol to the food.

More information about how to use the fan you will find above the fan itself in the kitchen.

Bed linens are required!

For hygienic reasons, bedlinen must always be used: pillowcases, sheets, and duvet covers.

Recommendation: always wash your bedlinen at 60 degrees and every fourteen days – minimum.

If you suspect there are bedbugs, contact the Housing Office immediately: . We will contact pest control for an inspection. Sanitising is free of charge!

Using detergents and sufficient cleaning products is necessary

• Always use the correct cleaning product for what you intend to clean – bathroom cleaners for bathrooms.
• You need to buy your own cleaning products, such as dishcloths, sponges, gloves, a dish brush, a toilet brush, and a bucket for cleaning the floor drain and the pipe under the wash basin.
• NEVER use dishcloths and sponges from the kitchen to clean your room or bathroom/toilet.
• Using the correct cleaners makes for easier and better cleaning; using the wrong cleaners is ineffective and can ruin surfaces.
• Cleaning tip 1 – Don’t use excessive detergent or water when cleaning. A slightly damp cloth or floor mop will often get better results – too much water often results in streaks and stains and may still look dirty.
• Cleaning tip 2 – Got a stain? Spray a little extra directly on the stain before cleaning.
   

 Shower/bathroom

• Do not rinse food or clean dishes in the wash basin.
• Remove hair from the drain and washbasin after each use.
• Think of the environment. Limit your time in the shower.

Use products that are designed for bathrooms.

Door: Should be cleaned both outside and inside with a damp cloth.

The basin and tap + water trap: Clean both outside and in. Remember to use extra care when cleaning around the tap, and don’t leave water drops that dry into stains on the tap. Watch the video below -"How do I clean the water trap?"

Shower with soap holder + bar: Clean and scrub.

Bathroom cabinet with mirror: Clean and scrub Do not forget the top or leave water spots that, when dry, stain on the mirror.

Toilet: Clean and scrub outside and inside; clean behind and around the toilet on floor and walls.

Floor: Mop the floor often.

Floor drain: Wash and scrub. Always lift the cover, remove all hair and dirt, and scrub it as clean as possible. Watch  the video below - "How do I clean the floor drain?"

Wall/wall tiles: Wash and scrub.

Radiator: If there is a radiator it should be wiped and cleaned with a damp cloth,  dusting behind too.

Window: If there is a window, clean them.

Shower curtain: Not included. If you buy one and want to leave it for the next student, wash it in a washing machine at 40 degrees.

Watch videos on how to clean Fixa det själv

How do I clean the water trap? Hur rensar jag vattenlåset?
How do I clean the floor drain? Hur rensar jag golvbrunnen?
Change subtitles (Swedish, English, Arabic and Somali) using the settings icon, speech bubble or the three dots in YouTube.

Toilet

Every day

• Always use a toilet brush with cleaning detergent – clean inside and at the bottom of the toilet, preferably daily.

Once a week

• Lift the toilet seat.
• Spray WC cleaning fluid under the rim and squeeze evenly around the bowl.
• For best results, brush above and below the waterline and flush.
• Spray cleaning fluid evenly around the bowl – not too much, as it won’t be cleaner.
• Clean under the rim of the toilet seat, in the central hole, and the edges of the bowl. Scrub clean any stained areas. Flush the toilet, and as the water flows into the bowl, rotate the brush in the water to clean it.
• The toilet seat has a lift-off function. Lift off the seat to make it easier to clean between the toilet ring and the toilet itself, and rinse or wipe the seat hinges.
• Use a cloth and clean the toilet’s whole outside, behind and the floor.

Urgent matters and disturbances concerning keys, safety issues and disturbances outside office hours

During evenings, nights and weekends you can report urgent matters (lost keys, fire alarm, no electricity etc) or serious cases of disturbance by calling:

+46 (0)19-26 40 50.

Always carry this emergency number with you. You may have to show your tenancy agreement, so we recommend you to save a screen shot/photo of the agreement on your mobile phone.

• Smoke detectors with a sprinkler system are fitted throughout the building. This means that you must be very careful with activities that can cause smoke. Keep in mind that the fire alarm is activated if you burn food, use too many candles, burn bread when using the toaster, or smoke indoors which of course is prohibited. Electrical appliances, such as kettles, coffee machines and hobs should always be equipped with a timer.
• Emergency exits must not be blocked.
• On level 4, there are two front doors to enter the apartment. Inside, by each door, you will find a fire extinguisher which should only be used in cases of fire.
• Smoking is strictly forbidden indoors and on the balcony. Smoking in your room will without exception lead to sanitation which can be very costly.

• Due to the risk of fire, keeping personal items (furniture, bicycles, etc.) in the hallway/corridors is strictly prohibited.
• Emergency exits must never be blocked.
• Smoke detectors are fitted throughout the building, meaning you must be careful with activities that can cause smoke.
• Check regularly that the smoke detector is working.
• Remember that the fire alarm can be activated by burning food, burning too many candles, burning bread in a toaster, etc.
• Smoking can also activate the fire alarm – and is strictly forbidden indoors! Smoking in your room will, without exception, require very costly sanitation.
• Electrical appliances such as kettles, coffee machines and hobs/burners must always be equipped/used with a timer.
• Please do not leave candles burning or cooking unattended.

Fog machines at parties

Using fog machines is strictly forbidden in any room, apartment or premises.

In this rule is violated and the fire brigade makes an emergency call, a hefty invoice will be sent to the residents.

• Your room, common areas and the kitchen must be kept clean. A cleaning schedule must be followed or a fine will be issued.  In common areas, a cleaning company makes periodical cleaning inspections.
• Always show consideration towards other tenants, especially between the hours 22:00 and 07:00, when most people want to be able to sleep.
• Respect others and their need for privacy.
• The landlord Ekströms does not allow dual residence. Due to fire and security regulations, it is forbidden to have anyone else than you residing in your accommodation.
• Smoking is strictly forbidden indoors. Smoking in your apartment requires decontamination which can be very costly.
• For the same reasons, having big parties is strictly forbidden and can lead to fines and/or eviction.
• Never light tea lights, candles, or incense in your room or in common areas.
• Putting up shelves or attaching other things to the wall in the rooms, shower/bathroom is not allowed. You will be charged for any holes you make as well as for any damage to wallpaper and other wall surfaces.

Household waste/recycling/compost

• For everyone's benefit, rubbish must not be left out in the corridor or outside the building before being taken to the recycling room (miljörum), which is the room next to the front door of the building and where you can recycle almost everything.
• To enter the recycling room, enter the code which you can find in the tenancy agreement.
• As household waste, you throw away everything that cannot be recycled or is compostable. It is important that the bag is tied together.
• Compostable waste/food waste – use the brown paper bags that you find in the recycling room.
• What should be recycled is paper, cardboard, plastic, glass, batteries etc, in designated bins placed in the recycling modules in the kitchen and then preferably taken down to the recycling room at least once a week.
• Deposit of cans (beverages) – you can bring back drink cans to the store and get some money back since there is a deposit system for cans as well as glass and plastic bottles (beverages).

In the basement you find the laundry room where you can book a laundry slot.

You need to enter the laundry on your booked time and start, 10-15 minutes after booked time if not started you lose your booked time and someone else can use the laundry.

• To book an appointment in the laundry room, you must first register your tag on the digital display by the entrance.
• You do this by flipping the tag towards the screen, then selecting any 4-digit code, the code must be entered twice for it to be registered. (This code only applies to booking the laundry room.)
• When you book your laundry slot and want a drying cabinet, you must book it at the same time as you book your laundry column (that is, washing machine and dryer).
• If the drying cabinet is free, it lights up green, if it is busy, it lights up red.

NOTE!

There is unfortunately a discrepancy in the booking system, which enables you to book several laundry columns at the same time.

However, this does not work once you get down to the laundry room. Then you can only use one laundry column. We have solved this by allowing you to book several laundry slots during the same week.

For example, you can book the same laundry column for two consecutive time slots or book laundry column 1 for 8:30-12:30 and laundry column 2 for 12:30-16:30.  

• The laundry cart that is in the laundry room should not be taken up to the apartment.
• Please use environmentally friendly detergents and do not use more than necessary.
• Laundry nets must be used when washing bras.
• Wipe of the washing machines, floor and clean away any residue detergent. Remove fluff and sand from filters in dryers. Clean up after yourself.

After doing your laundry, make sure that all windows are closed, and lights are turned off.

The mailboxes are located outside the building next to the front door.

• Label your mailbox with your name so that you can receive post. It is very important that you use the designated nameplate. In your envelope, you will find one already filled in with your name.
• Students who live on level 4 have their own mailboxes, however if you live on level 3, there is a shared mailbox for your respective apartment.

When someone wants to send you a letter, note that the correct address format is as follows
(you can see your address etc on your tenancy agreement):

Your name
Address, apartment/room number (Example Universitetsgatan 17 A, 1401/401)

Postcode: 702 85 Örebro

Country (not needed within Sweden)

Nameplate outside your room

• Outside your door there is a nameplate where you can write your name and other information.

If you brought your car
Parking guidelines

• There are several parking lots outside Västra flygeln. Or park in the big car park before Västra flygeln.
• Before parking! Read the sign at the big car park when you drive in before Västra flygeln for information about which parking company applies, the parking zone code, and payment methods. 
• Payment methods: a parking app and bank card or Swish at the parking meter.
  The parking app is convenient. Download and install the app that applies, connect your bank card, and pay with the app.
• MobilPark (aimopark.se)
• Tip: paying monthly is cheaper than paying daily.

If you have a bike

• Remember to always park your bike in the intended bike rack outside the building.
• Make sure you have approved bicycle locks, one with which you lock the bicycle in the bicycle rack and one lock for the bicycle itself.
• It is strictly forbidden to store/park the bike on the balcony.
• There is no bike storage in Eken.

Before your departure, remember to clean your room and common areas.

• When you signed your lease, you committed to cleaning your accommodation. This includes not only your room, but also the kitchen, bathrooms/toilets, activity rooms, storage and common areas.
• Cleaning your room normally takes more time than you think, so make sure you allow enough time.
• When you move out, you should leave the place the way you yourself would like to find it. The kitchen should be left clean, the rubbish must be taken out, and no food may be left in cabinets, fridges or freezers.

Important: 
The router and all cables must be left in the accommodation upon departure.
If anything is missing, you will be liable and will receive an invoice.

The router costs 1,100 SEK, the cable to the router 100 SEK.
(Prices applicable 2022)

Cleaning before departure

To avoid a deduction from the deposit, here are some tips to help you succeed with the final cleaning. Nothing may be left in the apartment that wasn't there when moving in. Don’t leave anything in the common areas, such as food, hygiene articles, bedlinnen etc. During the cleaning inspection, all items in the checklist are checked. If the apartment is not cleaned properly, a cleaning company will be hired and we will withdraw an amount from the deposit.

Kitchen

Windows - all sides and between
Countertops, sink
Cabinets
Fridge and freezer - shelves, sealing strip
Kitchen fan
Radiator
Clean floors and skirting boards
Owen - remember to clean the plates and grating
Lightning
Walls and tiles
Empty recycling and clean bins
Dishwasher - clean, also bottom valve
Chair, table
Stove - Clean with a scraper and means adapted for the hob. Do not use svinto or anything else that scratches the hob. Clean the stove knobs.
Cabinet doors, drawer fronts - especially top edge of doors and cabinets

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Room

Door
Lamps
Window - all sides
Radiator
Walls
Floor and skirting boards
Wardrobes, shelves, drawers
Bed, mattress - vacuum 
Chair

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Bathroom

Door
Floor
Walls, tiles
Radiator, towelrack
Shower
WC
Basin
Floordrain
Mirror, cabinet

It has been good having you!
Here is a list of sustainable tips before leaving us.

• If it is in good shape, sell it! Help the environment while earning some money. On Facebook, sell on Marketplace, or other popular selling groups, for example, a local Facebook networking group for Örebro University students called “Dom kallar oss studenter”.
• Donate things to new student arrivals. Housing has a storage area for donating kitchen utensils and smaller items– NO textiles, furniture, etc. You are welcome to come by and leave it with us during our opening hours. Please make sure what you donate is clean and in good condition.
• Donate unwanted items. Instead of throwing them away, donate them to local charities or thrift stores (Myrorna, Röda korset, Ge för livet, Erikshjälpen, Bergslagens bistånd, Emmaus)
• Recycle! Leave recyclable materials at a recycling station before leaving your residence.
• Use reusable bags. Pack your belongings or packages in reusable bags instead of plastic bags before leaving them at a recycling station.
• Use public transportation. If possible, instead of renting a car or taking a taxi.
• Need a ride – carpool! Ask a friend! Maybe you can go together.
• When cleaning, use environmentally friendly products. It is better for your health and the planet.
• Eat all your food before you go. Otherwise, leave food with a friend. Or clean out your fridge and have a potluck party with your neighbours  – Knytkalas in Swedish!

Selling items to the next student (Exchange students)

Selling or donating your things is a good idea. We suggest visiting the Facebook group “ORU buy and sell”. You may also contact However, Housing Office staff cannot get involved.

How you work out the storage of what you sell is up to you. Nothing may be left in the common areas, kitchens, closets, or other areas in or outside the room/apartment/building.

Selling and leaving your stuff in the room isn’t allowed either, as not everyone washes their belongings or cleans their rooms satisfactorily, leading to sanitary problems.

Housing Office has a storage/shelf where you can donate things to the new students arriving next semester. Note we only take kitchen utensils and smaller items. NO textiles, furniture etc. You are more than welcome to come by and leave it with us during our opening hours. Please make sure what you donate is in good and clean condition.

If anything is left after your departure it will be removed during the cleaning inspection.

It is very important that you hand in the keys at the Housing Office!

These options are available for return of the room key.

1. To us directly at our office Långhuset L1613.
2. Drop the keys in key deposit located outside on the right side of the entrance of Entréhuset.
3. If you can't make it with these two alternatives, a friend can hand in the keys for you.

Remember you are responsible for the keys until housing Office has received them.
Please note that the office is closed on weekends and public holidays.

Remember that you are responsible for the keys until the Housing Office have got them back. If a friend is returning the keys, please let us know what date they will hand in the keys and the name of that person by emailing