International students’ frequently asked questions about the ORU account

The ORU account is your login to Örebro University’s digital services and learning platform. You therefore need an ORU account in order to complete your studies. Your ORU account is personal, and you use the same account throughout your studies.

All international students will receive help from Örebro University to register on their first course. This will be done in connection with the course starting, but how it’s done will depend on whether you’re an exchange student or a master’s student. You’ll therefore receive more information on how your registration is done before the course starts. International students are then expected to complete the course registration themselves for all other upcoming courses during their study period. Information on the registration window for upcoming courses will be provided in the student portal Studenttjänster, under Ladok Student.

If you’re a student from a Nordic country (e.g. Norway, Finland, Iceland, Denmark) or from an autonomous region (e.g. Åland) and have been admitted to a study programme where Swedish is the language of instruction, you need to register on the first course yourself. Contact your school to order an activation key to be used for registration.

If you are experiencing issues with registration to a later course, please contact the Info Centre for further assistance.

If you’re an international student, the earliest you can set up your ORU account is after the university has registered you on a course for the first time. It’s not possible to set up your ORU account until you’ve been registered on a course.

In order to succeed, the following is required:

1. You’ve been registered on your first course at the university
2. Your personal identity number (printed, for instance, on your admission decision)
3. Your Activation key (given to you by an officer or administrator from Örebro Unviersity)

Activate your ORU account here. Select alternative Activation key and follow the instructions on the screen.

Contact the Info Centre if you meed further assistance.

Örebro University will notify you, for instance, when you’ve received a new grade. These notifications will be done via email and in order for these messages to reach you, you need to add your email address to your ORU account.

You can add or change your email address in the student portal Studenttjänster under Ladok Student. In the menu, select My pages and click Change contact details.

We recommend that you use a private email address rather than an email address that you may have been given at another education institution as these are often deleted after a while.

If you have a Swedish personal identity number and make a change to your name or personal identity number via the Swedish Tax Agency, this change will be automatically implemented in the majority of Örebro University's various systems. Please note that the VFU systems VFU-torget and Oretrac are not updated automatically and require manual changes.

If you have had a temporary personal identity number and receive a new Swedish personal identity number, this will not be updated automatically. Visit the Info Centre in Långhuset and show valid Swedish identification so the information can be updated. The change can take up to two working days to be completed. Once the change is made, the majority of Örebro University's various systems will be updated automatically. Please note that the VFU systems VFU-torget and Oretrac are not updated automatically and require manual changes.

When you change your name, your ORU account username does not change. It remains the same as before.

To change your password, you must identify yourself which can easily be done by using an activation key. You can use the same activation key given to you at the start of your studies and the temporary personal identity number provided to you by Örebro University. Please note that international students who obtain a Swedish personal identity number from the Swedish Tax Agency must report this to Örebro University for the data to be updated in our systems.

Go to the page Forgot your password and select to identify yourself using your activation key. So, in order to change the password to your ORU account, the following is required:

1. Your personal identity number
2. Your activation key

If you don’t have your activation key, you can order a new one from the Info Centre. Visit our information desk in Långhuset (bring valid proof of identity) or contact Info Centre if you need further assistance.

Since the General Data Protection Regulation, GDPR, came into force, Örebro University has changed the length of the period during which students’ ORU accounts are saved. If you haven’t been registered on a course at Örebro University for two years, we’ve deleted your ORU account. Your details are, however, still in our study documentation system and we can therefore assist you with your queries. Among other things, we can help you to sign up for an exam, create a transcript of records, and apply for a degree certificate.

Contact the Info Centre for assistance.

If you want to use one of Örebro University’s computers, in a computer lab or in the University Library, you need to enter your ORU account details to log in.

If you cannot log onto any of the university's computers, you need to submit a fault report so the problem can be resolved.

When you have logged in to one of Örebro University's computers, you can save files to your user account that will remain even if you switch to another of the university's computers.

If you cannot access your documents on any of the university's computers, you need to submit a fault report so the problem can be resolved.